SERVICE DESIGN

As a registered NDIS provider, 4gr is held to the highest of standards under the Quality and Safeguards Commission standards. To meet these standards 4gr have implemented the Service Design principles into our business model.

Service Design is an evidence-based framework used to evaluate all our services through the lens of our most important stakeholders, our participants and our broader group of external stakeholders.

As leaders in the provision of employment consulting services to NDIA clients, we want to ensure our services remain relevant, current and meet the highest standards of excellence. Implementing the service design principles ensures 4gr’s services stay aligned with our values and objectives. Through the use of a co-design framework and working with all our stakeholders we strive to continuously improve our service and authentically live our values, whilst encouraging our participants to do the same.

4gr IS A REGISTERED NDIS PROVIDER OF EMPLOYMENT SUPPORTS

Why use a registered provider instead of an unregistered provider?

  • Registered providers are required to meet very high standards of service provision.
  • Registered providers are audited every 18 months to make sure they are meeting the Quality & Safeguard Commission Standards for service provision
  • All staff members must be screened through the National Worker Screening process.
  • Registered providers are accountable to the Quality and Safeguards Commission in regard to complaints and reportable incidents.

Why should you ask any provider you approach for services, if they are registered?

  • Because registered providers are held accountable by the National Disability Insurance Scheme and ultimately the Australian Government. 
  • Your funding package belongs to you, make sure you exercise your right to “choice and control” over how you use your funds and which services you employ.
  • After all, this is YOUR RIGHT!

IMPORTANT INFORMATION

We are committed to providing all our clients, business partners, participants and team members with up to date information regarding our policies and procedures.

4gr champion a community commitment to ensure the safety of all individuals with whom we interact. We particularly prioritise the wellbeing of children and individuals with a disability.

We take our obligations very seriously and understand we are bound by Australian Law, and those Acts of Parliament directly related to the services we provide.